Hotel on the Corner of Bitter and Sweet

... focus groups and in-depth interviews. This book has practical applicability and implication for customer communication in the hotel industry and the wider services industry, and extends the discourse on service encounters. ... “Jamie Ford's first novel explores the age-old conflicts between father and son, the beauty and sadness of what happened to Japanese Americans in the Seattle area during World War II, and the depths and longing of deep-heart love. ...