The Conference Rate in Los Angeles | iarticle.org

She confirmed the dates, my room preference and credit card number. She asked if I was a “Premium Club” member, which I was not. So she registered me for Club status over the phone, doing much to improve customer satisfaction. Then she remarked, “Mr. Kaufman, ... I surrendered to her insistence, listened sadly as she cancelled my Premium Club reservation, but declined to have her book me back into the hotel at the higher conference rate. I hung up the phone in disbelief ...